Return & Refund Policy

1. Eligibility

We want you to love what you wear. But if something doesn’t feel right, we’re here to help.
You can initiate a return or exchange within 5 days of delivery if:

  • The item is unused, unwashed, and unworn,
  • The tags and original packaging are intact, and

2. Non-Returnable Items

The following cannot be returned or exchanged:

  • Customised or made-to-order items

3. Exchange Process

  • To request an exchange, email us at shopmidvey@gmail.com or DM us on @shopmidvey with your order ID and reason for exchange.
  • Once approved, our logistics partner will schedule a reverse pickup (available in select pin codes).
  • Exchanges will be processed once we receive and inspect the returned item. 4. Return Process
  • To initiate a return, email shopmidvey@gmail.com with your order details and reason for return.
  • Once approved, you may either:

Opt for a reverse pickup (100 return fee), or
o Self-ship the item to our warehouse at the address provided after approval. • Upon receiving the product, our team will conduct a quality check.

  1. Once approved, you’ll receive:
  •  A store credit equal to the product value, or
  •  A refund to your original payment method, if applicable (for prepaid orders only).
  • Note: Refunds typically take 7-10 business days after quality inspection.

5. Damaged/Incorrect Orders

In the rare event you receive a damaged, defective, or incorrect item:

  • Please contact us within 48 hours of delivery at shopmidvey@gmail.com with images of the product.
  • We’ll arrange a replacement or full refund, depending on availability.
    Additional Notes
  • We reserve the right to deny returns if the product fails quality checks.

Need Help?

We’re always happy to help you.
| Email: shopmidvey@gmail.com

Note: Refunds typically take 7-10 business days after quality inspection.

5. Damaged / Incorrect Orders

In the rare event you receive a damaged, defective, or incorrect item:

  • Please contact us within 48 hours of delivery at shopmidvey@gmail.com with images of the product.
  • We’ll arrange a replacement or full refund, depending on availability.

Additional Notes

  • We reserve the right to deny returns if the product fails quality checks